Events Booking Terms and Conditions
“Ika Shima Trading Pty Ltd” trading as Rumi on Louth (ROL)
ACN 34 647 836 342
Important Information – Please read these Booking Conditions carefully as they contain important information about your agreement with Rumi on Louth.
Last updated 12 February 2026
1. Definitions
1.1 “Client” means the person or company making a reservation or booking with ROL, and if there are more than one person or companies making the booking, these Booking Conditions bind them jointly and severally.
1.2 “Booking Conditions” means these Event Booking Terms and Conditions.
1.3 “ROL” means Rumi on Louth ACN 34 647 836 342.
2. Formation of Contract
2.1 By submitting a signed copy of these Booking Conditions and paying the required deposit, the Client acknowledges that they have read, understood and agree to be bound by these Booking Terms & Conditions.
2.2 Reservations will be subject to availability and will be converted to bookings upon receiving payment from the Client in accordance with Clause 3.
2.3 A reservation will lapse if the Client does not pay any required amount by the applicable due date.
2.4 A binding contract will be formed when ROL notifies the Client that it has converted a reservation to a booking.
2.5 ROL reserves the right to withdraw, change, cancel or reallocate the booking components, at its discretion at any time before the booking is confirmed without liability.
2.6 Any requested variation to a booking must be submitted in writing to ROL. A variation includes any change to dates, guest numbers, event format, suppliers, run sheet, or inclusions once a booking is confirmed.
2.7 ROL may decide in its discretion whether to accept a request for variation. ROL may charge an administration fee (minimum $100 AUD per person per variation) depending on the nature of the change.
2.8 The Client must pay any extra cost arising from the variation including any cancellation fees and the administration fee, within 7 days of notification by ROL.
3. Payment Policy
3.1 A non-refundable deposit of twenty-five percent (25%) to fifty percent (50%) of the total Event value, as specified in the Event Proposal, is required to secure the Event date. No booking is confirmed until the deposit is received and written confirmation is issued by ROL. The deposit percentage will be specified in the Event Proposal and may vary based on event size, seasonality, exclusivity, and lead time.
3.2 For Standard Events (up to forty (40) guests and non-exclusive use):
(a) Fifty percent (50%) of the remaining balance is due ninety (90) days prior to the Event date;
(b) The final balance is due sixty (60) days prior to the Event date.
3.3 For Full Island Buyouts or Exclusive Use Events:
(a) Fifty percent (50%) of the remaining balance is due one hundred and twenty (120) days prior to the Event date;
(b) The final balance is due ninety (90) days prior to the Event date.
3.4 For bookings confirmed within the applicable final payment window, full payment of the total Event value is required at the time of booking.
3.5 All payments must be made in Australian Dollars (AUD).
3.6 ROL accepts Visa, Mastercard, American Express and direct deposit. Card payments may attract a surcharge. Any surcharge applied will not exceed the cost of acceptance and will be disclosed at the time of payment.
3.7 Failure to make payment by the due date may result in suspension or cancellation of the Event booking at ROL’s discretion. In such circumstances, cancellation provisions under Clause 4 may apply.
4. Cancellations and Refunds
4.1 The Client must notify ROL in writing if it wishes to cancel any booking. A cancellation is effective only upon written acknowledgement by ROL.
4.2 The deposit is non-refundable at all times.
4.3 Standard Events (up to forty (40) guests and non-exclusive use)
(a) Cancellation more than ninety (90) days prior to the Event date – Deposit forfeited;
(b) Cancellation between sixty (60) and eighty-nine (89) days prior to the Event date – Fifty percent (50%) of the total Event value forfeited;
(c) Cancellation less than sixty (60) days prior to the Event date – One hundred percent (100%) of the total Event value forfeited.
4.4 Full Island Buyouts or Exclusive Use Events
(a) Cancellation more than one hundred and twenty (120) days prior to the Event date – Deposit forfeited;
(b) Cancellation between ninety (90) and one hundred and nineteen (119) days prior to the Event date – Fifty percent (50%) of the total Event value forfeited;
(c) Cancellation less than ninety (90) days prior to the Event date – One hundred percent (100%) of the total Event value forfeited.
4.5 Cancellation fees apply to the total confirmed Event value, including accommodation, catering, beverages, transfers, equipment hire, venue hire and any confirmed services.
4.6 The cancellation and refund provisions set out in this clause represent the sole and exclusive remedy available to the Client in respect of cancellation, amendment, postponement, or non-attendance of an Event, except as required by law.
4.7 The cancellation fees represent a genuine pre-estimate of loss likely to be suffered by ROL due to loss of opportunity, supplier commitments and operational planning associated with the Event.
4.8 No refunds will be provided in connection with:
(a) Reductions in guest numbers after final confirmation;
(b) No-shows or failure of guests to attend;
(c) Early departure or early termination of the Event;
(d) Removal of any person in accordance with these Booking Conditions;
(e) Variations requested within the applicable cancellation period.
4.9 Nothing in these Booking Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
5. Prices
5.1 The prices quoted are based on the date of your event.
5.2 Prices are subject to change as a result of changes in your event dates.
5.3 Prices quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).
6. Room Capacities
6.1 Our spaces accommodate the following maximum capacities:
(a) Atrium: 24 seated, 35 standing;
(b) Deck: 36 seated, 50 standing;
(c) Samphire Restaurant: 35 seated, 50 standing (or 100 when combined with the Deck);
(d) Travertine Terrace: 50 seated, 100 standing.
6.2 The maximum total capacity is 100 guests.
7. Guest Numbers & Event Finalisation
7.1 Final guest numbers and guest list must be confirmed at least thirty (30) days before the event.
7.2 This number will form the basis of your final invoice, and no amendments or refunds are permitted after this date.
8. Minimum Spend
8.1 Functions for exclusive use of spaces at Rumi require a minimum spend of $5,000 per space.
8.2 Your minimum spend includes all transfers, equipment hire, food and beverage expenses.
8.3 Should there be any remaining balance to meet this requirement, it will be applied as a venue hire fee.
9. Child Policy
9.1 ROL welcomes children of all ages.
9.2 When confirming to stay at ROL, parents/guardians accept all responsibilities for their child/children.
9.3 Children 16 years and over are considered an adult.
10. Special Dietary Requirements
10.1 As ROL is a remote destination, it is essential to advise of any special dietary requirements in writing at the time of booking or at least thirty (30) days prior to the date of your event.
10.2 ROL will make every effort to tailor menus accordingly.
11. Resort Regulations
11.1 Smoking Policy: All indoor areas, including restaurant, vehicles, Sealegs, and public spaces of Rumi on Louth are strictly non smoking and vaping. Smoking and vaping is permitted in the designated smoking area situated 10 metres away from the Samphire restaurant in accordance with South Australian regulations.
11.2 Pet Policy: Pets are not permitted on the island.
11.3 Noise Policy: Quiet hours are in effect from 10pm to 8am every day. This policy may be modified for full island buyouts at ROL's discretion.
11.4 Unreasonable Behaviour Policy: ROL reserves the right to deny a guest boarding vessels or the island and shall require a guest to leave the premises if unreasonable behaviour is displayed in ROL's reasonable opinion.
11.5 Guests shall comply with all rules, regulations and instructions at Rumi on Louth.
11.6 The Client is responsible for the conduct, compliance, and actions of all guests, invitees, contractors, suppliers, and third-party service providers engaged in connection with the event.
11.7 BYO food and alcohol is strictly prohibited on the island.
11.8 ROL adheres strictly to Responsible Service of Alcohol (RSA) laws.
12. Decorations, Setup and External Suppliers
12.1 All decorations must be pre-approved by ROL. We do not allow confetti, confetti balloons, sparklers or any fixed decorations using adhesives like tape, glue or hooks. If these are brought into the venue, a $200 cleaning fee will apply.
12.2 ROL does not provide event decorations. Our team can assist with setting up your standard table items such as place cards, candles and signage for a flat fee of $200.
12.3 We do not supply cakes although you are welcome to bring your own. The cakeage fee is $4.00 per person which includes cutting and plating, use of crockery and cutlery, serving, cleaning and refrigeration of cake.
13. Audio, Music and Entertainment
13.1 We provide a PA system and microphone for hire at an additional fee.
13.2 You may connect your own device to play music or a personal playlist through our integrated speaker system. Only background music or playlists streamed through our system are permitted unless otherwise agreed upon. If any music played is deemed inappropriate, ROL reserves the right to disconnect it or switch to our selected playlist. The volume is controlled by ROL.
13.3 All external entertainment providers including DJ, band or live performers must be approved by the ROL team.
14. Marketing and Media Use
14.1 Photography and/or videography may occur during events held at Rumi on Louth. Any images, video, or other visual content captured are managed in accordance with our Privacy Policy and the Australian Privacy Principles.
Images or recordings will only be:
· collected where reasonably necessary for legitimate business, marketing, or promotional purposes relating to Rumi on Louth,
· used in a respectful, appropriate, and non-intrusive manner, and
· handled in line with our internal media management and usage rights procedures.
We take reasonable steps to avoid capturing or using identifiable images of guests without consent. Where individuals are identifiable, usage will be limited to circumstances where consent has been provided or where the imagery is incidental and non-intrusive (such as background or crowd settings).
If you, or any of your guests, do not wish to be photographed or recorded, or wish to place restrictions on the collection or use of imagery, you must notify us in writing prior to the event. While we cannot guarantee the exclusion of incidental background imagery, we will make reasonable efforts to accommodate privacy requests once notified.
Images and footage will not be sold or disclosed to third parties outside of Rumi on Louth’s marketing, PR, or operational activities without appropriate consent, unless required by law.
15. Sundays and Public Holidays
15.1 Bookings made on Sundays or public holidays will incur a surcharge of 10% or 15% depending on the specific day. This surcharge will be clearly outlined and added to your final quote.
16. Limitation of Liability
16.1 ROL has a current public liability insurance cover of $20,000,000.
16.2 The Client is responsible for any damage, breakages, or excessive cleaning that may occur during the event. A valid photo ID and credit card must be provided in advance, and any associated charges will be billed to this card.
16.3 ROL accepts no liability for lost, stolen, or damaged items, including personal belongings, decorations, cakes, gifts, or third-party supplier equipment. We recommend you or your suppliers have adequate insurance coverage for all items brought on site.
16.4 To the maximum extent permitted by law, ROL excludes liability for any indirect, consequential, incidental, or economic loss arising from the event, including loss of profit, loss of opportunity, or third-party costs incurred by the Client or guests in connection with the event. Where liability cannot be excluded, it is limited to the minimum extent required by law.
16.5 Vehicles, Equipment & Pre-Existing Damage
For the purposes of transport, logistics, and guest movements during events, Rumi on Louth vehicles, buggies, boats, and associated equipment may be used by guests, contractors, or third-party suppliers with authorisation.
Rumi on Louth reserves the right to take dated photographic and/or video records of vehicles and equipment before and after an event for the purpose of documenting condition, identifying pre-existing damage, and assessing any damage, loss, or excessive cleaning arising from the event.
By proceeding with your event booking, you acknowledge and agree that:
· pre-event images will be used to establish the baseline condition of vehicles and equipment,
· post-event images may be used to substantiate any damage, loss, or excessive cleaning identified following the event, and
· where damage is reasonably attributed to the event, associated guests, or suppliers, the cost of repair, replacement, or cleaning may be charged to the nominated credit card or invoiced accordingly.
Normal wear and tear excepted, the Client is responsible for any damage caused during the event period. Rumi on Louth’s determination of damage will be based on a reasonable assessment supported by photographic evidence.
Rumi on Louth’s photographic records will be considered prima facie evidence of condition in the event of a dispute.
17. Property Disclaimer
17.1 ROL is located on Louth Island and is isolated from emergency services. Guests acknowledge that the location may expose them to unpredictable environmental conditions and natural hazards. ROL is not liable for any injury, loss, or damage to persons or property arising from exposure to these conditions, except to the extent caused by ROL’s proven negligence.
Any risks associated with wildlife, vegetation, weather, or terrain must be considered, and all activities are undertaken at the guest’s own risk. While ROL provides guidance and reasonable safety measures, responsibility for exposure to natural risks remains with the guest.
18. Lost Property
18.1 Where items belonging to guests have been found by a member of ROL personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organisation after the three month period has lapsed.
19. Force Majeure
19.1 ‘Force Majeure Event’ means any circumstances beyond the reasonable control of ROL (including, without limitation, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, terrorism, insurrection, piracy, civil disturbance, or requisition, sickness, epidemic or pandemic, quarantine, government intervention, weather conditions, alteration or cancellation of scheduled air services or other untoward occurrences). If ROL is affected by a Force Majeure Event, ROL shall notify the Client as soon as reasonably practicable of the nature and extent thereof.
19.2 ROL shall not be deemed to be in breach of these Booking Conditions or otherwise be liable to the Client or any other person, by reason of delay in performance or non-performance, of any of its obligations in these Booking Conditions to the extent that any such delay or non-performance is due to a Force Majeure Event.
19.3 If the Client or ROL are affected by a Force Majeure Event, ROL will be entitled to, and may in ROL’s sole and absolute discretion, vary or cancel the booking, or any component part of the tour. Payment of any refund by ROL to the Client as a result of the non-performance of any of ROL’s obligations due to a Force Majeure Event will remain at its sole and absolute discretion, although ROL will use its reasonable endeavours to reimburse the Client where possible. However, ROL will be entitled to deduct from any refund, the actual and potential costs to ROL of the Force Majeure Event.
19.4 In relation to a Force Majeure Event involving civil unrest or terrorism, once ROL has investigated the prevailing situation as it deems fit, it will remain in ROL’s sole and absolute discretion whether to proceed with the booking. The Client may in such circumstances cancel the booking. However, if after having made all reasonable and proper enquiries, ROL is of the opinion that the booking may proceed, but the Client does not wish to proceed, no refund will be payable to the Client and the provisions of Clause 4 will apply.
20. Weather
20.1 The weather can be unpredictable, at all times we will endeavour to keep to the booked transfer schedule however at times we may need to reschedule due to adverse weather. In the event of rescheduling our friendly team will contact you with as much notice as possible and alternative arrangements will be made.
21. Getting to the Island
21.1 Louth Island is only accessible by one of our amphibious Sealegs vessels. If you suffer from motion sickness or have any worries regarding your travel to the island, we recommend you speak to one of our friendly staff before booking your trip. All passengers of the Sealegs vessels are required to wear a life vest which will be supplied by a ROL staff member when boarding the vessel.
21.2 The compound for our Sealegs transfers is located at 1 Neideck Road, Louth Bay SA 5607. We have two vessels that can hold up to 24 people per trip. Free parking is available at the compound.
21.3 Transfer rates are as quoted at the time of booking.
21.4 Transfer Timing and Guest Responsibility
All Event-related transfers operate strictly to scheduled departure times advised by ROL. The Client must ensure all guests, suppliers and contractors are present and ready at least fifteen (15) minutes prior to departure. Transfers will depart at the scheduled time and will not be delayed for late arrivals. Any additional transfers required due to late arrival will be subject to availability and charged at the applicable rate.
22. Disability Access
22.1 We are currently within the developmental phase of our project (Rumi Reveal) and a complete disability access plan has not yet been established. We are here to support all our guests and all enquiries regarding disability access are welcome, where we will try our best to accommodate. Some requirements may not be met for certain patrons until the next phase of development.
23. Misprint
23.1 We reserve the right to correct any printing and display errors on the website or howsoever advertised through, social media, and other marketing campaigns.
24. Complaints/Dispute Resolution
24.1 Clients who have any cause for complaint must immediately notify ROL, where possible in writing, to give ROL the opportunity to remedy the complaint.
24.2 ROL will not accept any responsibility for complaints received more than 14 days after the occurrence of an event leading to the complaint.
24.3 Both ROL and the Client will use alternative dispute resolution procedures to resolve disputes prior to resorting to legal proceedings.
25. Privacy
25.1 ROL requires certain information about the Client to provide services. Without this information, ROL will not be able to accept the Client’s booking.
25.2 ROL may disclose the Client’s personal information to its Suppliers for the purpose of arranging and booking the Client. The Client’s information may also be disclosed to related companies of ROL, and to agents, contractors and service providers who act on behalf of ROL or who provide goods or services to ROL. ROL may use the Client’s information to inform them of additional products and services which may be of interest. The Client may notify ROL’s Privacy Officer at any time if they no longer wish to receive this material.
25.3 The Client may request access to any personal information that ROL holds about them (although some requests may be denied in certain circumstances).
25.4 Before providing ROL with details about another individual, the Client must ensure that the individual is aware of:
(a) the proposed disclosure of their information to ROL and the purposes for which the information is collected and used by ROL; and
(b) the individual’s ability to request access to the information ROL holds about them under the Privacy Act.
26. Security
26.1 ROL reserves the right to require security personnel for certain events.
26.2 For Full Island Buyouts or exclusive use events, licensed security personnel will be mandatory and charged to the Client. Security requirements will be determined by ROL based on guest numbers, alcohol service, event format and risk assessment and may be required at the Client’s cost for any event where ROL considers it reasonably necessary. The number and duration will be determined by ROL.
26.3 Guests must comply with directions of security staff at all times. Failure to comply may result in removal or early termination without refund.
27. Governing Law
27.1 These Booking Conditions are governed by the laws of South Australia and the parties submit to the jurisdiction of the courts of South Australia.