Gift Card Terms & Conditions

Ika Shima Trading Pty Ltd (ACN 34 647 836 342)

Trading as Rumi on Louth (“ROL”)

Last Updated: February 2026

1. Application

These Gift Card Terms & Conditions apply to all open value gift cards issued by Rumi on Louth.

By purchasing, holding or redeeming a gift card, the purchaser and holder agree to be bound by these Terms.

2. Validity & Expiry

2.1 Gift cards are valid for three (3) years from the date of issue in accordance with Australian Consumer Law.

2.2 The expiry date will be stated on the gift card or confirmation email.

2.3 Gift cards cannot be redeemed after the expiry date.

3. Nature of Gift Cards

3.1 Gift cards are issued as open value credit in Australian Dollars (AUD).

3.2 Gift cards are redeemable toward accommodation, dining, experiences, transfers and other services offered directly by ROL.

3.3 Gift cards do not guarantee availability for specific dates, room types, buyouts or event periods. All redemptions are subject to availability at the time of booking.

3.4 All bookings remain subject to ROL’s standard Booking Conditions.

4. Redemption

4.1 Gift cards must be redeemed at the time of booking.

4.2 Multiple gift cards may be used toward a single booking.

4.3 If the total booking value exceeds the combined gift card balance, the remaining balance must be paid in accordance with ROL’s standard payment terms.

4.4 If the booking value is less than the gift card balance, the unused portion will remain available until the expiry date.

5. Cancellations

5.1 Bookings made using gift cards are subject to ROL’s standard cancellation policy.

5.2 Where cancellation fees apply, the applicable value of the gift card may be forfeited in accordance with the Booking Conditions.

5.3 Gift card expiry dates are not extended due to booking cancellations.

6. Non-Transferable for Cash

6.1 Gift cards are not redeemable for cash.

6.2 Gift cards cannot be refunded, exchanged or reloaded, except where required by law.

6.3 Gift cards must not be resold or used for promotional or commercial purposes without written consent from ROL.

7. Lost or Stolen Gift Cards

7.1 Gift cards should be treated as cash.

7.2 ROL is not responsible for lost, stolen or damaged gift cards.

7.3 Replacement may be issued at ROL’s discretion where proof of purchase and remaining balance can be verified.

8. Fraud or Misuse

ROL reserves the right to cancel or void a gift card where fraud, misuse or breach of these Terms is suspected.

9. Limitation of Liability

ROL’s liability in connection with a gift card is limited to the remaining unused balance of that gift card.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law.

10. Governing Law

These Terms are governed by the laws of South Australia and the parties submit to the jurisdiction of the courts of South Australia.