Travel Agent Booking Terms & Conditions

Ika Shima Trading Pty Ltd (ACN 34 647 836 342)

Trading as Rumi on Louth (“ROL”)

Last Updated: 12 February 2026

1. Application

These Travel Agent Booking Terms & Conditions apply to all bookings made by travel agents, wholesalers, tour operators or third-party intermediaries (“Agent”) on behalf of guests at Rumi on Louth.

By submitting a booking request, the Agent acknowledges and agrees to be bound by these Terms in addition to ROL’s Guest Booking Conditions.

2. Non-Exclusive Appointment

ROL appoints the Agent on a non-exclusive basis to sell accommodation and approved experiences at Rumi on Louth.

Nothing in these Terms creates a partnership, joint venture, employment or franchise relationship.

3. Rates & Commission

3.1 Commission is payable only on confirmed and fully paid bookings.

3.2 Commission is calculated on the accommodation component only unless otherwise agreed in writing.

3.3 Commission is not payable on:

• Cancelled bookings

• No-shows

• Early departures

• Complimentary stays

• Transfers, add-ons, retail, or incidentals unless expressly agreed

3.4 Commission is payable within 30 days following guest departure upon receipt of a valid tax invoice.

3.5 ROL reserves the right to vary commission structures with written notice.

4. Payment Terms

4.1 All bookings are subject to ROL’s standard payment schedule (currently 30% deposit at time of booking, balance due 60 days prior to arrival unless otherwise agreed in writing).

4.2 Bookings made within 60 days of arrival require full payment at time of confirmation.

4.3 The Agent is responsible for ensuring payment is received in accordance with ROL’s due dates.

4.4 ROL reserves the right to release inventory where payment is not received by the applicable due date.

5. Cancellations & Amendments

5.1 All cancellations and amendments are governed by ROL’s Guest Booking Conditions.

5.2 Commission is forfeited where cancellation fees apply.

5.3 Amendments within 60 days of arrival are not permitted unless approved in writing by ROL.

6. Rate Integrity

6.1 The Agent must not:

• Discount or repackage ROL rates without prior written approval

• Misrepresent inclusions

• Advertise rates lower than approved contracted rates

6.2 ROL hookup — this is important for you:

ROL reserves the right to withdraw availability or terminate trading privileges where rate integrity is breached.

7. Guest Communication

7.1 The Agent must ensure clients are made aware of:

• ROL’s cancellation policy

• Balance due dates

• Transfer requirements

• House Rules and Code of Conduct

7.2 ROL is not liable for miscommunication or misrepresentation by the Agent.

8. Transfers & Remote Location Acknowledgement

8.1 ROL operates from a remote island location accessible via amphibious vessel transfer.

8.2 The Agent must ensure guests are informed that:

• Transfers may be rescheduled due to weather or safety conditions

• Life vests are mandatory

• Transfer times must be confirmed at least 7 days prior to arrival

ROL accepts no liability for third-party transport delays to Port Lincoln.

9. Marketing & Brand Use

9.1 The Agent must use only current ROL-approved imagery and branding.

9.2 Outdated content or misrepresentation of facilities is prohibited.

9.3 ROL reserves the right to request removal of inaccurate promotional material.

10. Confidentiality

Contracted rates, commission structures and commercial terms are confidential and must not be disclosed to third parties.

11. Liability

ROL’s liability to the Agent is limited to the extent permitted by law and in accordance with ROL’s Guest Booking Conditions.

12. Termination

ROL may suspend or terminate trading privileges immediately where:

• Payment terms are breached

• Rates are misrepresented

• Brand integrity is compromised

• Terms of this Agreement are breached

13. Governing Law

These Terms are governed by the laws of South Australia and the parties submit to the jurisdiction of the courts of South Australia.