Frequently Asked Questions
Packages & Inclusions
What is included in the accommodation package?
Accommodation in either the suite or apartment
- Return transfers from Port Lincoln Airport
- A la carte breakfast, lunch and dinner and select beverages
- Daily replenished in-suite bar
- Island buggy guided wildlife and ecology tour
- Stand up paddle boarding
- Fire pit access (winter only)
Please note that the Retreat package includes accommodation only with complimentary tea and coffee. Food, beverages and experiences can be purchased separately.
Do you cater for events?
Yes, we do cater for events. Whether you’re planning a small gathering or a large celebration, we can provide a variety of catering options to suit your needs. From stand up roaming canapes to seated shared dining options or degustation’s, our team is dedicated to making your event memorable. Please reach out to us with the details of your event, and we’ll work with you to create a customized catering menu that fits your requirements and preferences.
Do you offer wedding packages?
We are currently in the process of developing our wedding packages to better serve your special day. While we don’t have them available just yet, we are excited to offer tailored options to make your wedding memorable. Stay tuned for updates, and feel free to contact us for more information or to discuss your specific needs. We’ll be happy to work with you to create a personalized experience for your wedding.
Do you offer gift vouchers?
Yes, we do. Gift vouchers make the perfect gift for any occasion. You can purchase them through our website.
Transportation
How do I get to the resort?
By Car: If you’re driving, enter our address into your navigation (1 Neideck Rd, Louth Bay). We have free parking available for our guests.
By Air: The nearest airport is Port Lincoln (PLO), which is approximately 10 kilometres away from the boat departure point in Louth Bay. You can arrange for airport transfers through us directly.
Do you provide transfers?
We offer transfers from Port Lincoln Airport and Port Lincoln Town. Whether you’re arriving by air or coming from the town, we can arrange transportation to and from our resort to ensure a seamless and convenient experience for you.
Policies & Regulations
What time is check-in?
Check-in is from 2:00 PM. If you plan to arrive earlier or have any special requests, please let us know in advance, and we’ll do our best to accommodate you.
What time is check-out?
Check-out time is 10:00 AM. If you need a later check-out or have any special requests, please let us know in advance and we’ll do our best to accommodate your needs.
Can I bring my children?
Yes, we accommodate for guests of all ages. Our apartment allows for one child although our retreat accommodation has the capacity to sleep up to 10 guests with an open plan living, Playstation, Nintendo Switch and board games for endless entertainment.
Is the Island accessible for wheelchairs?
Whilst the suites and apartment are located on the first floor and only accessible via stairs, the retreat accommodation allows access for people in wheelchairs.
Do you accept cash?
No, we are a cashless venue and do not accept cash payments. We accept payments via Visa, MasterCard, and American Express.
What is the dress code?
The dress code is smart casual.
Do you offer Wi-Fi?
Yes, we offer complimentary Wi-Fi for all our guests.
Dining
Do you offer room service?
Yes, we offer room service. You can enjoy a selection of meals and beverages delivered directly to your room.
Do you cater for dietary requirements?
Yes, we cater to various dietary requirements. Whether you have specific food allergies, intolerances, or follow a special diet, please let us know in advance, and we will do our best to accommodate your needs.
What are the restaurant dining times?
Our dining times are as follows:
- Breakfast: 7:00 AM – 11:00 AM
- Lunch: 12:00 PM – 2:00 PM or 2:00 PM – 4:00 PM
- Dinner: 6:00 PM – 8:00 PM
Do you have a bar?
We are a licenced venue so you can enjoy a selection of alcoholic beverages and cocktails at our bar.
Accommodation
How many guests can each room accommodate?
- Suite: Accommodates up to 2 guests.
- Apartment: Accommodates up to 3 guests.
- Retreat: Accommodates up to 10 guests.
Are there walking tracks around the island?
Yes, there are walking tracks around the island. These paths offer beautiful scenic views and allow you to explore the natural beauty of the area. For maps or recommendations on specific trails, please feel free to ask at our reception or contact us for more details.
Services
Do you have a spa facility?
We are currently in the process of developing our day spa facility. In the meantime, we offer in-room massage services for our resort guests.
Do you offer laundry services?
Yes, we offer laundry services for our resort guests. If you require this service, please contact us and we’ll be happy to assist with your laundry needs.
Other Information
When will the villas be finished?
Currently, there is no specific date available for the completion of the villas, as they are still in the development process. We are working diligently to finalize them and will provide updates as soon as we have more information.